This page covers many of the most Frequently Asked Questions from our clients. If your question or line of enquiry is not covered in this section please do not hesitate to e-mail our office at via our contact page or telephone us on 01263 722262.
How can I order from the austrian wine company?
There are several ways to order wine from Austrian Wine Company. If the wine is available on the website then you can order it online by using our modern secure e-commerce site. If you prefer, you may ring us on 01263 722262, our staff will be delighted to discuss your order and take all your delivery and payment details.
What is the minimum order size?
Our minimum order is 6 standard bottles. We charge £10, including VAT, for deliveries under £100 and free for orders over this amount.
How can I pay for my wine?
Austrian Wine Company has a state of the art secure payment system for paying with credit or debit cards online. We accept all major cards including Visa Credit/Debit, Mastercard, Maestro, Visa Electron, and American Express. This service is provided by Paypal and Paypal account holders can use their accounts at this time.
If you would like to pay by cheque then please let us know, and you can send one to our offices at 8 Church Lane, Mundesley NR11 8AU
When will my wine be delivered?
We deliver to mainland UK via a courier on Tuesday to Friday inclusive. The majority of wines will be delivered within 2 working days of receiving your order, if this is not possible for any reason, we will let you know as soon as possible. If you need the wine for a specific date, please let us know by filling in the delivery details at the time of the order and it would be very helpful if you could email us at firstname.lastname@example.org to be absolutely sure.
How much does delivery cost?
We charge £10, including VAT, for consignment for deliveries under £100 to mainland UK – for deliveries to Ireland and the Islands, please ask us for a quote on delivery. *** Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland, whilst free of charge, may take longer and therefore the Next Day, Saturday, Specified days and AM delivery services are not available in these areas. Please contact us for details. ***
What if I am not in when my wine arrives?
If you are not likely to be at home when your wine is delivered, let us know if there is somewhere safe to leave it – this could be with a neighbour or in the greenhouse etc. When you order your wine online, please leave these instructions in the ‘delivery instructions’ text box or let us know when ordering by telephone – please note, if you ask us to leave your order in a safe place, this is entirely at your own risk.
If your wines are damaged when they reach you or they are the wrong wines then we will either refund you or replace the wines, whichever method suits you as the client, and is possible for us to achieve. If you find that your wine is corked, we may well refund you depending on the time that has elapsed from the original purchase. We may request the return of the damaged or corked goods so that we can determine the extent of the damage before agreeing a refund. We are unable to give you a refund where you simply didn’t like the wine.
Do you sell wines that are not listed on your web site?
Yes we do. There are number of very fine Austrian wines that are only available in very small quantities that we do not put on our web site. If you are looking for a particular wine or variety then please do not hesitate to contact us and we will tell you if we have it or we can look for it for you. We are in contact with a number excellent vintners, suppliers and contacts in Austria, and so there is a good chance that we can find what you are looking for.
Can I buy wine as a gift for other people?
We are delighted to help you with your gifts for either private customers or organizations. If ordering online please state clearly the delivery address you require, who the contact is, and a contact number for the recipient. We can not, however, attach individual messages or offer a wrapping service at this time.
All of the prices quoted on the Austrian Wine Company web site are in Pounds Sterling and inclusive of VAT.
Can I order wine from outside of the UK?
Yes you can, please contact us for details regarding payment and delivery etc.
Legal Ordering Age
We are naturally concerned about the misuse of alcohol. It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. We operate an age verification policy that may involve us using an external age verification company to ascertain that you are over 18 years of age. It is a condition of sale that you accept this policy and that you agree to us making the legal use of age verification systems and that we may do this without reference back to the customer.
We reserve the right to refuse a sale to anyone who we suspect is underage. The site requires you to confirm that you are 18 to view and order.
Privacy of your personal detail
Austrian Wine Company is serious about protecting the privacy of our clients. The information that you give us will not be passed on to any other third party organization. We encourage our customers to sign-up for our opt-in newsletter but if you want to stop receiving this at any time, please do not hesitate to let us know. Your privacy is very important to us, and if you have any concerns, please do not hesitate to contact us.