Austrian Wein Company Limited, trading as Austrian Wine Company, aims to provide you, our customer, with an online shopping facility that is both easy to use and secure. Please find listed below all those little things that make life easier.
The standard price quoted is for Mainland Delivery only. Deliveries are FREE to any mainland address in England and Wales for all orders over £100.00, while orders below £100.00 in value will attract a £10.00 delivery charge, including VAT. For delivery charges for Scotland and its Islands, Northern Ireland, the Isle of Man and Isle of Wight and Isles of Scilly, please call 01263 722262 for a quote, or for more information. All prices include VAT. If you would like to send products to multiple addresses, you will need to enter each order separately.
We deliver to mainland UK via a courier on Tuesday to Friday inclusive. The majority of wines will be delivered within 2 working days of receiving your order, if this is not possible for any reason, we will let you know as soon as possible. If you need the wine for a specific date, please let us know by filling in the delivery details at the time of the order and it would be very helpful if you could email us at email@example.com to be absolutely sure.
Our courier company will attempt to deliver once and leave a card before taking the goods back to their nearest depot, whereupon the recipient becomes responsible for their collection.
If you are not likely to be at home when your wine is delivered, let us know if there is somewhere safe to leave it. This could be with a neighbour or in the greenhouse etc. When you order your wine online, please leave these instructions in the ‘delivery instructions’ text box or let us know when ordering by telephone – please note, if you ask us to leave your order in a safe place, this is entirely at your own risk.
If the address is incorrect the goods will be returned to Austrian Wine Company and a charge incurred for re-delivery.
Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We accept the following forms of payment:
- American Express
- Bankers Draft & Cheque
Customer Service Team
Telephone: +44 (0) 1263 722262
Prices and Descriptions
Prices, offers and details are as set out in our website. These may be subject to change without notice. The product price that is selected on the website (for instance the individual bottle price or price per six) is the price we apply when processing your order. We only process orders in units of six bottles, be that individual wines or selections. Our minimum order is one case of six bottles.
Although we make every effort to do so, we cannot guarantee vintages. We will contact you if a vintage that you have ordered has become unavailable. Where possible we aim to satisfy orders using more recent vintages and if we need to do this with your order we will do so in consultation with you.
Every care has been taken to ensure descriptions, measurements, colours and prices are correct. All items are subject to availability at the time of ordering.
If you have a complaint of any kind please contact firstname.lastname@example.org and we will endeavour to respond within 5 working days.
Terms and Conditions of Sale
Orders – We will send you an acknowledgement of your order by email. An order is not a contract. All orders are subject to availability as wines are rare and may sell out.
Cancellations – Goods being cancelled must be done so within 7 working days, beginning the day after receipt of the goods. To cancel your order you must notify us in writing (by letter or email). Austrian Wine Company will refund any monies within 30 days of cancellation. This does not affect your statutory rights as a consumer. A charge of £10 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged.
Faulty goods – In the event of goods being faulty, please return to Austrian Wine Company for a replacement or refund, goods must be rejected within 7 working days beginning the day after receipt of the goods. If you have any queries regarding faulty goods please email email@example.com.
How to Return / Exchange
Please keep all packaging and return the goods as they were sent to you. Include your name, address, and order number, telephone number and whether you would like a replacement or refund.
Privacy and Security
None of the above Terms and Conditions affect your statutory rights as a consumer.
The photographs used on this website, are copyright, and are used by kind permission of the owners. We are grateful for Austrian Wine Marketing Board, for their help and the use of their photographs.
Austrian Wein Company Limited
Company Registration Number: 8442563 (England)
VAT Number GB 169164189